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Host Agency Profile Review

Review On
CruiseOne / Dream Vacations
Reviewer's Name
Krista Hull

(1 Year 1 Month in the travel industry)

Easy to Work With
(4)
Pays Commissions on Time
(5)
Commission Levels
(3)
Operational Support
(5)
Price to Value Relationship
(5)

Review

I am with Cruises Inc which is a different model than the Cruise One model in the same parent company, World Travel Holdings. (There is no where to rate Cruises Inc here.)

Best pro to this company is the ability to search vacations for clients across many companies, itineraries, etc. I have found time and time again that our prices are awesome & competitive because of our large buying power. We have group space on thousands of sailings and I enjoy being a "rock star" to customers by offering group amenities.

Support Services is always good, prompt, helpful, and generally very courteous. The negative is that so much of what they do I should be able to do for myself. The back office technology is rather rigid and is need of updating. They are working on the technological piece, which is good.

I am always paid promptly and with 100% accuracy.

In the Cruises Inc. model we split commissions 60/40 (60% to the agent). Cruises Inc does a lot of the "behind the scenes" work for their cut of the commission, however, I would prefer to do more of that leg work myself and keep more of my hard-earned commissions. 60% is low compared to many others out there.

My experience so far has been generally positive. I am hoping the technology will catch up and be more user-friendly in the near future.
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