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Host Agency Profile Review

Review On
KHM Travel Group
Reviewer's Name
Jan

(1 - 5 Years in the travel industry)

Easy to Work With
(2)
Commission Levels
(4)
Operational Support
(1)

Review

I was new to the business and chose KHM based on the features they advertised, their commission structure, and technology. I soon realized that what they offered was only half true. The "custom website" they offer is useless. You can't sell anything accept travel insurance on it, even though there are tabs for hotels, flights, etc. The custom part is your ability to upload a logo and change the colors- that's about it. They now say it's for information purposes, but all it does is confuse your clients. Why would you direct them to a site that describes travel and then refer them to your own website that you have to maintain? If you don't set up your own independent website you're pretty much stuck. Thankfully I have experience in website building. That part is very misleading and shouldn't be a featured selling point by KHM. Another point of contention is the lack of communication. Many emails go unanswered and a fair amount of links on the site are broken. The commission structure is very fair and is probably the best part of the company. They do have established relationships with a lot of suppliers; but you definitely have to put in the work to be successful. My year contract with them is almost up and I've researched many other agencies. Some offer a fully functional site that allows your clients to book nearly every type of travel on their own if they wish and you still get full commission. That's what I thought I was getting with KHM but that couldn't be further from the truth.
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