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Avoya Travel 728 x 90 Leaderboard June 2019
TPI Sub LB 232 x 90 June 2019

Host Agency Profile Review

Review On
Outside Agents
Reviewer's Name
Lyndie Dauksha

(Less Than 1 Year in the travel industry)

Easy to Work With
(5)
Commission Levels
(5)
Operational Support
(4)

Review

I have been with Outside Agents for almost 6 months and I am very impressed with their dedication, services, and overall platform of software included in their membership.
I had no IDEA what I was doing when I decided to start my own travel business (which was less than 6 months ago, in September ’17). I came across Outside Agents and based on the reviews decided to sign up with them. They give you absolutely everything you need to be successful in this industry; the experience, the knowledge, the continuing education, the software, marketing tips/supplies, etc. I mean seriously, EVERYTHING. I have been so pleased with Outside Agents.

You may be wondering why I didn’t give them 5 stars on all categories if I am so happy with them. I won’t go into detail but I will give you a brief explanation as to why. Just this week I had a huge issue arise for a group booking I was working on. This was the first time since I had started my business that I had to contact them directly regarding any issue. I was pleasantly surprised to call the phone number on the website and be sent directly to one of the top managers in the company. After explaining my issue, the manager immediately walked me thru what to do and made me feel assured that the issue would be resolved. I followed the steps provided to me and unfortunately it wasn’t resolved. The manager then took it upon himself to work on the issue with the vendor directly. I believe that the manager took the better half of his entire day to look into this for me. Unfortunately, he wasn’t able to get it resolved to my satisfaction and I had to continue to work on it on my own to eventually get the issue resolved. However, I truly applaud the time and effort spent on this by the managing office and it was something I had never expected to receive. The level of service and dedication you get from Outside Agents has to be above all else.
I have no other host company to compare them to so my review may be biased. However, I am so happy with the direction my company is now headed simply by utilizing their services, that I never intend to have another company to compare them to because I don’t plan on ever leaving.
There are things, I myself, never even considered while starting my business that Outside Agents completely trains you on. The cost of this service is worth EVERY. SINGLE. PENNY.
I can’t recommend them enough!
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Avoya Footer Leader June 2019